This Privacy Policy describes how Lounes Learning (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website at louneslearning.com
1. Information We Collect
We collect several types of information from and about users of our Site, including:
- Personal Information: Information by which you may be personally identified, such as your name, email address, and phone number.
- Payment Information: If you make a purchase or book a session through our Site, we collect payment information such as credit card numbers or other payment details. This information is processed by a third-party payment processor ([e.g., Stripe, PayPal]) and we do not store your full payment information on our servers.
- Tutoring-Related Information: Information you provide to us to help us better understand your or your child’s tutoring needs, such as academic subjects, grade level, and specific learning goals.
- Technical Information: Information about your computer and internet connection, including your IP address, browser type, operating system, and a record of the pages you visit on our Site.
- Usage Information: Details of your visits to our Site, including traffic data, location data, and other communication data.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from You: You provide information to us when you fill out forms on our Site (such as contact forms, registration forms), make a purchase, or communicate with us via email or phone.
- Automatically: As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns. This includes cookies, web beacons, and other tracking technologies.
- From Third Parties: We may receive information about you from third parties, such as payment processors or social media platforms if you interact with us through those channels.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Tutoring Services: To schedule and conduct tutoring sessions, provide you with relevant materials, and communicate with you about your progress.
- To Improve Our Services: To analyze how our Site is used, to diagnose technical problems, and to improve the content and functionality of our Site and services.
- To Communicate with You: To respond to your inquiries, send you administrative information (like booking confirmations and policy updates), and to send you promotional materials and newsletters, if you have opted in to receive them.
- To Process Transactions: To process payments for services and products you purchase from us.
- To Ensure Security: To protect the security and integrity of our Site and to detect and prevent fraud.
- To Comply with Legal Obligations: To comply with legal requirements and to protect our rights and property.
4. Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes we’ve outlined.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Lounes Learning, or protect the personal safety of users of the Site or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Data Security
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
6. Your Choices and Rights
You have certain rights regarding the personal information we hold about you:
- Opt-out of Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails.
- Access and Correction: You may contact us at any time to request access to or to correct the personal information we have about you.
- Do Not Track: Our Site does not currently respond to “Do Not Track” signals.
7. Children’s Privacy
Our services are intended for individuals who are 13 years of age or older. While we may provide tutoring to minors, we do not knowingly collect personal information directly from children under 13 without the consent of a parent or legal guardian. If you are a parent or guardian and you believe your child under 13 has provided us with personal information without your consent, please contact us at info@louneslearning.com.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post the new Privacy Policy on this page with a new effective date. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.
9. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Lounes Learning info@louneslearning.com 703-346-8146